'Wi-Fi is available on this flight,' the flight attendant announced on a recent trip I took from New York City to St. Louis. She recited her routine by rote, and Wi-Fi is among the details that now need to be conveyed, along with explaining how to use a seatbelt and enjoining passengers not to smoke e-cigarettes on board. But when the time came to use the Wi-Fi, the service didn't work. Eventually, enough people noticed this that the crew 'rebooted' it, after which it still didn't work. A new announcement acknowledged that Wi-Fi was, in fact, not available on this flight (and offered an apology). This was the can't even access the portal kind of failure, but I've frequently encountered others, including can log in but not connect and so slow as to be worse than nothing. And then, at other times, the internet works great'as reliably as it does in an office building. For two decades now, in-flight Wi-Fi has occupied this limbo between miracle and catastrophe. Way back in 2008, on...
learn more
