Employees who volunteer during a crisis bring more back to work than a sense of having helped: They can also become more resilient, adaptive, and innovative. Research across multiple crises in the U.S. and China suggests that the high-stakes, unpredictable nature of crisis volunteering gives employees real-world experience navigating uncertainty, setbacks, and emotionally intense challenges'and that these experiences can translate into valuable capabilities on the job. To maximize that growth, leaders should enable employees to participate in crisis volunteering, help them recognize and reflect on the positive meaning of the experience, and build a compassionate culture that helps employees carry what they learned back into the workplace.
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