Employees can pragmatically absorb only one or two major changes per year, yet leaders are planning three or four by 2027, according to research. Leaders who want to help their teams navigate change must pay close attention to how people are experiencing it. They can apply three strategies to help: Make dialogue with employees nonnegotiable, develop a shared change story, and sequence changes better. In 2021-2022, CareRx was handling an ambitious expansion. In a span of 20 months, the Canadian pharmacy services company tripled its business through a series of acquisitions. Each acquired company brought its own processes, systems, and cultural norms. Employees barely had time to adjust before the next change arrived. 'We were growing so fast that the organization could not keep up,' said Adrianne Sullivan-Campeau, chief employee and customer experience officer at CareRx. 'We had teams under the same roof not speaking the same language. It was an us-versus-them situation.' In late...
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