Companies must digitize to survive ' but many can't find the developers and data scientists to do so. To keep pace, leaders are launching citizen development initiatives to harness the creativity and business acumen of their nontechnical 'citizens.' When designed and championed effectively, these programs speed digital transformation. Thomas H. Davenport is the President's Distinguished Professor of Information Technology and Management at Babson College, a fellow of the MIT Initiative on the Digital Economy, and a senior adviser to Deloitte. He is coauthor of All-in on AI: How Smart Companies Win Big With Artificial Intelligence (Harvard Business Review Press, 2023) and Working With AI: Real Stories of Human-Machine Collaboration (MIT Press, 2022). Ian Barkin is an entrepreneur, educator, and investor in citizen automator technology and services firms. He is a coauthor of Intelligent Automation: Welcome to the World of Hyperautomation (World Scientific Publishing, 2020). Laurianne...
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