Many leaders can get agentic pilots rolling'but realizing ROI can mean activating thousands of AI agents enterprise-wide. Is your organization ready' 'Agency isn't a feature'it's a transfer of decision rights,' says McKinsey Partner Rich Isenberg. 'The question shifts from 'Is the model accurate'' to 'Who's accountable when the system acts''' On this episode of The McKinsey Podcast, Isenberg joins Global Editorial Director Lucia Rahilly to explore how leaders can scale AI safely, mitigate risk for autonomous systems, and build the trust required to make innovation stick. Rich Isenberg: People sometimes view agentic as a better chatbot. In reality, you're giving these software programs agency. They can plan. They can call tools. They can execute workflows. To manage this, your entire operating model has to change. Agentic AI is not only content generation; it's decisioning and action at machine-like speed. The question shifts from 'Is the model accurate'' to 'Who is accountable when...
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