Users of OpenAI's software engineering tool Codex might know Thibault Sottiaux as the guy who resets their token limits whenever the product hits a growth milestone. Now, OpenAI is trying to bring that dopamine hit to the rest of us with ChatGPT Work, a platform for white-collar workers to leverage AI agents. I spoke to Sottiaux for our feature on the product and its challenges, but we wanted to share more of that conversation with our readers. Here's a lightly edited and condensed version of our interview about winning over skeptics, discovery as a product design philosophy, and the cost of intelligence. We wanted to bring the power of coding agents to everyone, and so this is an exercise in taking something that was made for technical people, and then packaging it in a way that is like safe and delightful to use, but also you can use on the go on mobile, on web, and making it available to as broad of a population as possible. This is why we launched it as part of the Plus plan as...
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