You're in a meeting when your boss suggests changing a number to make the quarterly report look stronger. Heads nod. The slides move on. You feel a knot in your stomach: Do you speak up and risk being branded difficult, or stay silent and become complicit' I first saw the power of defiance not in the workplace, but closer to home. My mother was the ultimate people-pleaser: timid, polite, eager to accommodate. Barely 4 feet, 10 inches tall, she put everyone else's needs above her own. But one day, when I was 7, I saw a different side to her. My reaction was instantaneous: Stay quiet, avoid conflict and get past them as quickly as possible. I grabbed my mother's arm, urging her to move with me. But she didn't. My quiet, deferential, never-confrontational mother did something completely different. She stopped, turned and looked the boys directly in the eyes. Then she asked, calmly but firmly, 'What do you mean'' I've carried these lessons into my work as a...
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