The board meeting ended early, revenue was ahead of plan, margins were improving. Customer churn was low. The CEO walked the board through a confident strategy deck, the CFO showed disciplined cost control, and the head of sales explained why the pipeline looked stronger than expected. The meeting ended on a positive note. The board members went out for drinks. The mood was relaxed. For boards, AI, and eventually quantum computing, and other technologies, should not be treated as another technology trend. These technologies can reshape pricing, customer expectations, cybersecurity, product development, talent needs and the company's business model itself. If a competitor uses AI to reduce costs, accelerate delivery, improve personalization or launch faster products, the cost of delay may be far greater than the investment required. The company may lose pricing power, customer loyalty and market relevance before the damage fully appears in the financials. Every major technology...
learn more
