The introduction of AI into the workplace inherently creates tension. The same tools that relieve drudgery and make work easier, for example, can also remove the challenging friction that gives work its meaning, builds crucial skills, and increases satisfaction. Which tensions are most common in workplaces'and how are they actually playing out' Insights collected from over 100 leaders show that they're wrestling with several competing forces: experts vs. novices, centralization vs. decentralization, steep vs. flat hierarchies, fast vs. slow, and top-down vs. bottom-up change. Smart leaders don't mindlessly swing to one extreme or the other. They stay curious. They treat these and other tensions as design features and constraints. Not as flaws or pesky problems they can and should eliminate, but something to be managed and exploited.
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