AI has yet to deliver the ROI many leaders expected. What are they getting wrong' 'This is probably the biggest, most complex transformation we've seen'but it's 80 percent business transformation and 20 percent tech transformation,' according to McKinsey's North America Chair Eric Kutcher. 'That's different from how most people have thought about it.' On this episode of The McKinsey Podcast, Eric speaks with Global Editorial Director Lucia Rahilly about how CEOs can deliver on AI's revolutionary potential'and meet this 'legacy moment' successfully. Eric Kutcher: I tell everyone that this is the most exciting moment in my 28-year career. I call it the reimagine moment, the CEO legacy moment. As one CEO I really admire said to me, 'This is the real Fourth Industrial Revolution.' Watching your kids adopt this, watching your grandparents adopt this, watching everyone have an LLM [large language model] at their fingertips'it's amazing. My wife doesn't go to a travel agent anymore. She...
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