If you've urgently ordered a package from Amazon ' and exhaled when it arrived on your doorstep hours later ' you likely have three graduates of the MIT Leaders for Global Operations (LGO) program to thank: John Tagawa SM '99; Diego Mendez de la Luz MNG '04, MBA '11, SM '11; or Chuck Cummings MBA '11, SM '11. Each holds critical roles within the company. Tagawa oversees Amazon's North American operations. Mendez de la Luz heads up operations in Mexico. Cummings leads customer fulfillment throughout Canada. They also mentor LGO students and recent graduates throughout the organization and credit LGO's singular blend of operational and leadership strength for their success as Amazon grows. Tagawa came to Amazon ' now the world's largest online retailer ' through an LGO alumni connection in 2008, joining the organization during rapid expansion. He led fulfillment centers on the West Coast and went on to oversee operations in India, South America, and in Europe, with a focus on safety,...
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