As organizations adopt AI to increase efficiency and capability, they risk undermining employees' sense that they matter at work. This feeling of mattering'those experiences that help people feel seen, affirmed, and needed'is linked to engagement, commitment, and individual and organizational performance, and leaders need to take steps to protect it. First, they should establish Ask AI / Ask a person norms and preserve meaningful human interactions. Next, they should make human contributions visible, protect opportunities to originate ideas, and identify new ways for employees to use their strengths. Finally, leaders should clarify why people remain needed and reinvest AI time savings in uniquely human contributions, such as empathy, judgment, and personalized support.
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