Posted by Alumni from HBR
December 22, 2025
Digital transformation often stalls when employees resist new technology. To overcome this common challenge, French spirits company Pernod Ricard drew upon four strategies: proving value through A/B testing, reducing risk by adjusting performance evaluations, investing in training and support, and leveraging internal champions. These efforts drove adoption rates as high as 85%, boosting sales up to 4.5% and marketing efficiency by 15%. In order to drive meaningful transformation, companies need to realize that technology on it's own can't drive value'humans need to be convinced to buy in. learn more