Every day, hundreds of chat messages flow between pilots, crew, and controllers of the Air Mobility Command's 618th Air Operations Center (AOC). These controllers direct a thousand-wide fleet of aircraft, juggling variables to determine which routes to fly, how much time fueling or loading supplies will take, or who can fly those missions. Their mission planning allows the U.S. Air Force to quickly respond to national security needs around the globe. "It takes a lot of work to get a missile defense system across the world, for example, and this coordination used to be done through phone and email. Now, we are using chat, which creates opportunities for artificial intelligence to enhance our workflows," says Colonel Joseph Monaco, the director of strategy at the 618th AOC, which is the Department of Defense's largest air operations center. During a visit to Lincoln Laboratory from the 618th AOC's headquarters at Scott Air Force Base in Illinois, Colonel Monaco, Lieutenant Colonel Tim...
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